---
title: "Refund"
url: "https://credentiauat.productfruits.help/en/article/refund"
language: "en"
last_updated: "2026-04-23T13:15:58.888Z"
---

# Refund

### When can I get my refund?

Fees are non-refundable and non-transferable once submitted; **no refund will be issued**.

**Note**:

1.  *You may cancel or reschedule your exam within the allowed time. To learn more about how to cancel or reschedule the exam,* [*see here*](https://help.credentia.com/en/article/how-to-cancel-and-reschedule-an-exam)*.*
2.  *To learn more about excused absence requests,* [*click here*](https://help.credentia.com/en/article/how-to-submit-an-excused-absence-request)*.*
3.  *To learn more about submitting a grievance for your scored exam within the allowed timeframe* [*click here*](https://help.credentia.com/en/article/how-to-submit-the-grievance-for-your-completed-exam)*.*